Visit a store
Choose a FixUPP store and check its current opening hours. Contact the team before leaving home if you want to ask about your model or whether a part is available.
Find your nearest FixUPP storeBefore you bring in your phone
Prepare for a phone or tablet repair with FixUPP. Have the device make and model ready, note what went wrong and when it started, and back up your data if you can.
Send your device
Use the mail-in repair form to describe the issue. Check the current instructions before packing your device and keep your tracking details once you send it.
Read the mail-in repair stepsAsk a repair question
If the device still works, note whether the fault happens intermittently. Ask the team what to bring and what to expect from the assessment.
Read the device repair FAQs